Frequently Asked Questions

Here are some questions we often answer.  If you can't find your answer here, email us with your question.

When is the earliest I can pick up a taxi rental in the morning?
Our office is open at 7:00 am to dispatch vehicles.

How long may I rent a taxi vehicle for?
Taxi rentals may be from 1 hour up to 5 days. If you need a vehicle for longer than 5 days, you will need to make multiple reservations.

What is the procedure if a vehicle is not available for the dates I requested?
The ADOA Fleet Management Office (FMO) has contracted with Enterprise Rent-A-Car to augment the vehicles available to State employees. The FMO will take the initial call. If FMO cannot provide a sufficient vehicle, then a FMO team member will complete the Enterprise Reservation for you, in Maricopa County only. 

I am filling out a travel voucher and need to find out information about my rental, (i.e. plate number, mileage, dates), how do I find this information?
Any one of our trained Customer Service Representatives can find this information quickly and easily. Just call (602)542-3110 and give your name, we will be able to pull up any information you need.

Can I park my vehicle at ADOA Fleet Management while I have a rental vehicle out? Is the lot secure?
Yes, we do have customer parking in our south lot for your convenience, our security gates open at 6:30 AM, and are open until 5:30 PM, Monday through Friday. It is on a “first come, first serve” basis.

How far in advance should I make my reservations?
ADOA Fleet Management is set up on a “first come, first serve” basis. It is recommended that if you have a particular vehicle in mind, call as early as possible.  If FMO does not have the vehicle you need any of the trained Customer Service Representatives can reserve a vehicle through Enterprise-Rent-A-Car to meet your needs.

How do I get into the Fleet Management Facility after hours?
For security purposes, the ADOA Fleet Management facility is completely fenced and protected by a self-closing, self-locking security gate after operating hours and on weekends. The gate is located at the West Madison Avenue entrance to the Fleet Management Facility and automatically opens at 6:30AM and closes at 5:30PM Monday through Friday. After hours and on weekends, customers can gain entry through the security gate by inserting their state identification card into the card reader located outside the gate. To exit, the same applies to the card reader located inside the right of the gate. Customers can call Capitol Police (542-4580) if their badge does not work. 

What is the procedure for returning a vehicle after hours?
Procedures for returning a vehicle after 5:00 PM:

  • Park the vehicle at the designated after hours drop-off.
  • Fill in the trip ticket with ending odometer mileage, date and time of return.
  • Note any problems with the vehicle and leave the trip ticket on the front seat of the vehicle.
  • Lock the vehicle and drop the keys in the drop slot location in the kiosk in the center of the Gas Island.