Frequently Asked Questions
Here are some questions we often answer. If you can't find your answer here, email us with your question.
When is the earliest I can pick up a taxi rental in the morning?
Our office is open at 7:00 am to dispatch vehicles.
How long may I rent a Car Share vehicle for?
Car Share rentals may be from 1 hour up to 72 hours. If you need a vehicle for longer than 72 hours, you will need to contact fleet management.
What is the procedure if a vehicle is not available for the dates I requested?
The ADOA Fleet Management Office (FMO) has contracted with Enterprise Rent-A-Car to augment the vehicles available to State employees. The FMO will take the initial call. If FMO cannot provide a sufficient Car Share vehicle, then a FMO team member will complete the Enterprise Reservation for you.
I am filling out a travel voucher and need to find out information about my rental, (i.e. plate number, mileage, dates), how do I find this information?
Any one of our trained Customer Service Representatives can find this information quickly and easily. Just call (602)542-3110 and give your name, we will be able to pull up any information you need.
Can I park my vehicle at ADOA Fleet Management while I have a rental vehicle out? Is the lot secure?
Yes, we do have customer parking in our south lot for your convenience, our security gates open at 6:30 AM, and are open until 5:30 PM, Monday through Friday. It is on a “first come, first serve” basis.
How far in advance should I make my reservations?
Reservations can be made up to 30 days in advance. ADOA Fleet Management is set up on a “first come, first serve” basis. If a Car Share vehicle is unavailable fleet managment can reserve a vehicle through Enterprise.
How do I get into the Fleet Management Facility after hours?
For security purposes, the ADOA Fleet Management facility is completely fenced and protected by a self-closing, self-locking security gate after operating hours and on weekends. The gate is located at the West Madison Avenue entrance to the Fleet Management Facility and automatically opens at 6:30AM and closes at 5:30PM Monday through Friday. After hours and on weekends, customers can gain entry through the security gate by inserting their state identification card into the card reader located outside the gate. To exit, the same applies to the card reader located inside the right of the gate. To obtain gate access, please contact ADOA badging office at 602-542-4502.
What is the procedure for returning a vehicle after hours?
Procedures for returning a vehicle after 5:00 PM:
- Park the Car Share vehicle at the designated after hours drop-off.
- Return Smart Card to the red key box located on the west wall.