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Facilities Operations and Maintenance

Facilities Operations and Maintenance (FOAM) provides maintenance, custodial, grounds, landscaping and HVAC services for the Capitol Mall, Tucson and several satellite facilities throughout the city.

 

Service Level Agreements

FOAM is dedicated to providing industry leading service and this starts with a commitment to our customers. One of the ways in which this is accomplished is by establishing service level agreements (SLA) that create clear definitions of responsibilities and deadlines so that both the customer and FOAM understand priorities and expectations. Below is an example of the time allotted to resolving requests that exists within our current SLA. Depending on customer needs, SLA's can be tailored to each environment to ensure compliance and standards are met.

Service Level Agreement Times

Emergency - 24 Hours     Urgent - 48 Hours     Planned - 14 Days     Scheduled - 28 days

 

 

 

Helpful Links

Administrative Code - Public Buildings

Administrative Code - General Services

Statutes Related to GSD

Arizona State Capitol Complex Monuments and Memorials Map 

Arizona State Capitol Complex Parking Map

Asbestos Information

Governmental Mall Master Plan

Govermental Mall Planning Activities Report 2019 & 2020

GSD Contacts

Panic Alarm Installation

Travel Rules & Reimbursement Rates

2018 FOAM Annual Report

Risk Management's Building Projects and Specialized Safety or Security Equipment Form

 

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